What payment methods do you accept? We accept all major credit cards (Visa, MasterCard, American Express, and Discover). We do not accept checks, however you may purchase a Credit Card Gift Card that can be used just like a credit card at our store. How old do I need to be order and Age Verification? You must be 21 years or older to buy our products in accordance with current FDA regulations. We are committed to providing our services only to people who are of the proper age, and to protecting our youth as best as we possibly can. Yes, I know we are saints. We use a third-party company, Idology, to verify that you are the legal age to receive our products and to confirm that the information you are providing to us is correct. We don't like fraudsters! How does Age Verification work? Idology uses publicly available information (property records, department of motor vehicles, state issued identification cards, vehicle registrations etc.) to verify your age and identity only. What if my age can't be verified? If your age cannot be verified, your order will be placed on Hold and we will attempt to contact you via phone or email. We will ask for a copy of your driver license or another form of government identification that allows us to confirm your age. What are your Shipping guidelines? It is not our intention to make money on Shipping. Our goal is to only cover a majority of the costs in delivering your order. We are cool like that. We strive to process and ship all orders placed before 4:00pm EST the same day (Monday - Friday), but some orders can take longer to process and ship based on product availability. On some Fridays, we may close a "bit" earlier to enjoy happy hour and a cigar or two. At times products are back ordered with the manufacturer. In general, we will make every effort possible to notify you if an item will take an extended period of time to acquire for any reason. Most orders of $1,999 or more are eligible for Free Shipping, except those being shipped to APOs/FPOs, Alaska, Hawaii, U.S. Territories, certain areas of the continental US and/or Internationally. Orders under $1999 will be charged estimated rate based on your zone and order weight. What shipping methods do you offer? Most orders of $1999 or more are eligible for Free Shipping, except those being shipped to APOs/FPOs, Alaska, Hawaii, U.S. Territories, certain areas of the continental US and/or Internationally. Orders under $1999 will be charged a fixed rate based on your zone and order weight. Depending on your zone and weight of your order, there may be an upcharge. All Alaska, Hawaii, US Territories, and P.O. Box orders will be delivered via USPS using standard shipping rates Free Shipping orders will be delivered using UPS SurePost, UPS Ground, or USPS Priority. We select the most economical and expedient option available for your address. UPS business days do not include Saturday, Sundays, or Holidays. USPS business days do not include Sundays or Holidays. We ship orders out Monday through Friday. Our warehouse is closed on the weekends and all major holidays. Do you offer Free Shipping? Yes, WE KNOW everyone loves free shipping. We would love to ship everything for free, but in the meantime...most orders of $1999 or more are eligible for Free Shipping, except those being shipped to Alaska, Hawaii, U.S. Territories, and/or Internationally. Orders under $1999 will be charged a fixed rate based on your zone and order weight. How do you ensure product quality and satisfaction? We get new shipments of product throughout the week. We inspect and throw out product based on manufacturing guidelines. In addition, our products are stored in an environment where the temperature and humidity are strictly controlled. If you are in the area, feel free to stop by for a tour. What is the Refund Policy Please email us or call 1-888-883-5596 and we will work out the problem. Will I be charged Taxes? Though we do not report transactions to your jurisdiction, the customer and/or retailer is responsible for any taxes or regulations that may be associated with tobacco products in their state, county, and city. We only charge applicable taxes for the state of Virginia. What if I have a problem concerning my Order? If you have a problem concerning your ordering, please email us or call 1-888-883-5596. What is your Charge-back Policy? We take pride in our ability to resolve any problems in a timely manner. If you have a problem with your Order, work it out with us directly. Do not contact your credit card company if you have an issue with your Order. Please allow us to resolve the problem personally. Not only do we get charged a fee when you do this, we have already shipped the product and funds are taken from our account with no prior questions asked by our merchant processor and it is sometimes a paperwork nightmare for us to recoup these funds. What happens if an Order item is out of stock? Bummer, but it does happen. If an item is out of stock, we will make every attempt to notify and give you an estimated time of shipping. In addition, you have the options of taking partial shipment, substituting with another brand/product or canceling the order. How do I check the status of my order? Please click https://wholesale.bnbtobacco.com/pages/order-lookup-2 and place your Order Number/Confirmation Number and your Billing zip code. If you do not have your order number handy, you can call us at 1-703-723-3405. What are your business hours for live customer service? Monday - Friday 9am-5pm EST Website: http://wholesale.bnbtobacco.com/ You can place your order online or email us 24/7.